Support Technician
We are currently looking for a Support Technician to join our busy Support team.
Location: Ash, near Sandwich, Kent, UK.
Salary upon application
The Bunker is a growing company, and due to security requirements, we believe in maintaining long-term relationships with our employees. Successful applicants joining us can expect opportunities for future progression within the company.
Requirements:
This position is a hands on, shift based, technical support role. An excellent telephone manner, good interpersonal, verbal and written skills, and a keen willingness to learn are all essential to this role.
Key duties and responsibilities include:
- To be 1st line of contact with clients on a day-to-day basis
- Respond to client requests within SLA and in a professional manner
- Be responsible for issues raised throughout the problem management process to ensure a satisfactory resolution
- Assist in the build and configurations of PCs, laptops and servers as required
- Assist in the installation of a variety of equipment including hardware, cabling and tray work
- To undertake the testing and support of software
- To ensure that backups are carried out in accordance with procedures including tape changes where appropriate
- To escort clients, and potential clients, around ‘The Bunker’ facility
- To assist Front Desk and Security Team, when required
- To assist other departments as and when required
- Maintain the stock system, so that critical spares holdings are kept within defined levels
- Assist with other tasks as and when required by your line manager
- To adhere to ITIL best practices and ISO27001 processes and procedures
