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APACS chooses The Bunker for new Ultra Secure system

07/05/2008

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Ultra* secure

Ultra* secure means keeping your systems secure from hackers and urban disasters, and complying with regulatory standards.

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Our HQ is in Kent

Support Team Leader

Full time post as: Support Team Leader
Location: Ash, near Sandwich, Kent, UK.
Reporting to: Technical Services Director
Salary: £*****

You will be an accomplished Support Team Leader with at least 2 years prior experience in a pressurised environment running a 24/7 technical team for internal and external customers. The ability to be self-motivated and manage projects and workloads effectively, a willingness to get stuck in and to help and co-operate with the rest of the team is essential. You will have excellent fault finding and rectification skills and experience of managing 3rd party suppliers including equipment procurement and support.

The Bunker is a growing company, and due to security requirements, we believe in maintaining long-term relationships with our employees. Successful applicants joining us can expect opportunities for future progression within the company.

Overall Responsibilities

  1. Operational management of The Bunker systems and that of its customers.
  2. Hands on support of client requests as and when required.
  3. Ensure all methods and procedures for the department are accurate, up to date and used to maximise customer service levels in accordance with ITIL Best Practice guidelines.
  4. Technically support the implementation of new customers and the upgrading of existing  customer solutions
  5. Provide in and out of hours escalated support.
  6. Organise work in progress, ensuring that workloads are evenly spread and prioritised.
  7. Manage the on-call rota and out of hours procedures to ensure an efficient service including fault escalations from internal and external sources.
  8. Management of holiday requests and holiday and sickness cover for shift personnel as required.
  9. Manage and prioritise requests from both internal and external customers.
  10. Organise training of new and existing team members.
  11. Monitor quality of service and availability; authorise improvements in accordance with set levels of authorisation.
  12. Hold team briefings and cascade management information as required.
  13. Identify and communicate areas for improvement to line management.
  14. Prepare reports on both services and departmental issues as required.
  15. Provide motivational leadership to direct reports.
  16. Ensure compliance with relevant RFC’s and external reporting and documentation where necessary.
  17. To ensure that all potential vulnerabilities and bugs are resolved efficiently and in a timely manner.
  18. Must display good working relationships with peers and colleagues at all times.

Summary of Technical Skills Requirement:

Knowledge and practical experience of the following technologies in a commercial environment:

Firewalls:  ipfw, ipf, pf, Cisco ASA/PIX, iptables, checkpoint FW-1
Web Services: Apache-1.3.x, Apache-2.x, Squid, PHP, Apache-tomcat, MS IIS.
Scripting: Bourne shell (/bin/sh), bash, perl
Cryptography: Apache-SSL, SSH, OpenVPN, IPsec, X509
RDBMS:  MySQL, PostgreSQL, Oracle, MS SQL
DNS:  BIND, djbdns, Nominet, RIPE etc.
Backup:  Bacula, Amanda, Symantec Backup Exec, Legato Networker, Veritas Netbackup
E-Mail:  exim, sendmail, postfix, Exchange, qmail, cyrus imap, courier
Monitoring:  Nagios, net-snmp, Big Brother, MRTG, Cacti
Other: Request Tracker (RT)

Hardware:

1.    SuperMicro / IBM / HP Server Family
2.    HP Procurve / Cisco / Foundry  Switches
3.    Backup / Tape Devices

Software/OS:

1.    FreeBSD
2.    OpenBSD
3.    Linux (pref. Gentoo)
4.    MS Windows 2003 Server, MS XP Professional, MS Vista Business
5.    Basic Cisco IOS