Location: Ash Radar Station, Kent, UK.
Salary: Up to £25,000, plus shift allowance.

We have an opening for Technical Shift Leaders to join The Bunker’s busy 24/7 support team. The role is a full-time, shift-based permanent position located at our data centre in Ash.  Applicants should be UK or EU citizens or resident in the UK and with all required work permits.

Requirements:
This position is a hands on, shift based, technical support role. An excellent telephone manner, good interpersonal, verbal and written skills, and a keen willingness to learn are all essential to this role. You will be in charge of all first line technical activities with clients whilst you are on shift.

Good verbal and written communication skills are required as you will be expected to interact with customers from the very start.  English fluency is essential.

An enthusiasm for Open Source software and a strong interest in IT security.

Self-motivated and with the ability to manage your own time and workload effectively, a hands on approach is essential as is a team player ethos.

Key duties and responsibilities include:

• To manage first line technical contact with clients whilst on shift.
• Respond to client requests within SLA and in a professional manner.
• Be responsible for issues raised throughout the problem management process to ensure a satisfactory resolution
• To undertake the testing and support of software
• To ensure that backups are carried out in accordance with procedures including tape changes where appropriate
• To assist other departments as and when required
• Maintain the stock system, so that critical spares holdings are kept within defined levels
• To adhere to ITIL best practices and ISO27001 processes and procedures

Technical Requirements:

Knowledge and significant experience of managing at least two of FreeBSD, OpenBSD, Linux (ideally Gentoo or Red Hat) and Microsoft. You will need to understand how to install and configure a server; principles of security and post-install lock-down of servers; user accounts and passwords; configuring network interfaces, IP numbers, networking and basic routing; installing server software packages and enabling them to run at system startup; applying patches and general system maintenance.

Experience of configuring and managing a range of these major application classes, preferably in a commercial context.  You should be familiar with applications from several of these program groups, and have a good understanding of the principles involved, even if you have not used all of the examples listed.

• Firewalls: ipfw, ipf, pf, iptables, Cisco ASA Web Services: apache-1.3.x,apache-2.x, squid, PHP, apache-tomcat Shell Scripting: Bourne shell (/bin/sh), bash, perl (Ability with other programming languages a plus)
• Cryptography: Apache-SSL, SSH, OpenVPN, IPsec, X509
• RDBMS: MySQL, PostgreSQL, Oracle, MS-SQL
• DNS: BIND, djbdns (experience of dealing with Nominet, RIPE etc. a plus)
• Backup: Bacula, Amanda, Legato Networker, Veritas Netbackup
• Microsoft: IIS, MSSQL, Active Directory, Exchange, MCP, MCSE, MCSA
• E-Mail: sendmail, exim, postfix, qmail, dovecot, cyrus imapd, courier
• Monitoring: Nagios, net-snmpd, Big Brother

The Bunker is a growing company, and due to security requirements, we believe in maintaining long-term relationships with our employees. Successful applicants joining us can expect opportunities for future progression within the company.

In the first instance please email careers@thebunker.net with your CV and a covering letter.