The Bunker provides a full range of technical support to its clients ranging from Remote Hands to full IT consultancy. These services provide clients the ability to remotely diagnose and fix a problem (Remote Hands) or contract Bunker staff to consult with the client to diagnose and fix a problem up to full system builds.

Solution Architects
Solution Architects are the people who organise the development effort and they are responsible for the vision that underlies the solution and the translation of that vision into a best of breed solution that delivers.

IT Security Consulting
Security is embedded in the culture of The Bunker. In everything we do, we consider security first and managing clients’ security is second nature to our technical teams. From building and supplying fully managed firewalls, through security advice, penetration testing and security consulting, to pro-active management of systems and current security threats.

System Migration
This service is designed to remove the headache of switching platforms by providing you with a rigorously tested migration roadmap that is hands-on managed by The Bunker’s senior technical team.

Open Source Consulting
The Bunker’s Open Source credentials extend far beyond standard levels. Our Directors and Technology Managers are well known and respected figures in the Open Source community and the world of digital security.

Remote Hands
The Bunker’s Remote Hands service is facilitated by our Remote Hands team made up of both System and Network staff. Unlike other Data Centres, The Bunker’s Remote Hands team are highly qualified individuals who, rather than simply notifying of alarms and pressing buttons, they know how to diagnose and fix problems quickly and effectively.

Remote hands are deemed as any intervention to a customer’s equipment specifically requested by the customer, where the customer’s instructions are followed precisely. These instructions and their outcomes are the responsibility of the customer. Simple plug-in design allowing users to easily develop their own host and service checks.

15 minutes Remote Hands service per day is included within your colocation contract.