Why Managed Services
IT Services sit at the heart of almost every business acting as an enabler for your staff and your customers, and ultimately delivering value to the bottom line. It is the delivery mechanism for your businesses information, flowing to clients, prospective clients, and staff alike. It also allows you to protect your intellectual capital; data. For some businesses they choose to do this in-house, employing their own staff and facilities to deliver services, others choose to outsource it.
When it comes to making the decision on whether to outsource, businesses need to clearly identify the weighted importance of a number of key requirements:
- Availability
- 24/7 support
- Scalability
- Availability of power, cooling and resilient network feeds
- Service Level Agreements
Then they need to identify the internal costs of delivery, any constraints, and the benefits of managing the systems yourself (i.e. control) and weigh these against the costs and benefits of a number of outsourced solutions.
Tab 1
Colocation
Outsource the data centre and manage the hardware, security, network, Operating Systems and applications yourself, delivering support whenever required, typically without SLA. Ideal for those with an in-house technical team with a broad range of skills with the ability to support the system whenever support is required.
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Tab 2
Shared Services
Outsource the support of the system to a third party Shared Hosting Provider that will deliver services using shared firewalls, servers, networks and security. This is typically ideal for those with tight budgets that are prepared to sacrifice the benefits of a dedicated infrastructure for the delivery of a low cost system. These services are not delivered by The Bunker as the delivery model does not fit within our tight security policies.
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Tab 3
Dedicated Managed Hosting Services
Outsource the delivery and support of the network, security, server and operating system environment, allowing your business to focus on the critical applications that deliver value to the business. This is typically for businesses that have identified a high weighted importance to the requirements bulleted above. They have constraints within their own data centre in terms of security, power and connectivity; they have a highly skilled technical team that they want to focus on application delivery and support, not on day to day support of a hardware environment. They do not want to have their own support staff on call 24/7 and they have to deliver against a tight SLA to their own clients, whether inside their own business or a paying customer.
Tab 4
Managed Colocation
Managed Colocation bridges the gap between Colocation and Dedicated Managed services. This is a partial outsource solution which delivers the benefits of the traditional outsource model; cost savings, security and availability but also allows clients to keep ownership and control of the chosen components of their IT infrastructure. In other words clients get complete flexibility to add whatever services they need to the basic colocation service.
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If you would like to discuss your own requirements with one of The Bunker’s team please telephone +44 (0) 1304 814850 or email a Bunker Solutions Advisor here
