Tierless Support™ – no “first tier helpdesk‟; just direct 24×7 access to qualified, hands-on support teams.

The Bunker runs a 24/7/365 onsite shift leader system supported by multi-level escalation process up to director level. Out of hours, because it is a 2am in the morning when you really want support, our onsite shifts comprise a minimum of 3 staff covering security and 2 technical. All on call network and specialist technical staff have secure remote access to the core Bunker network and therefore managed systems and will attend any of our sites at any time as required.

Our people are world-experts in security. We hire only the best, and our HR policy is rigorous, including independent vetting of all staff. We guarantee you’ll get to talk to experts meaning you resolve any problems with the people who built your environment, not an unqualified call centre. And we guarantee that only these people manage your system on a day-to-day basis.

The Bunker is ISO 27001 accredited. We use Open Source software where appropriate as we believe it can offer great benefits in security, stability and cost effectiveness. Through our in-house networks team and via close working relationships with a number of selected network providers, we deliver a multi-homed, no single point of failure transit network between our sites and the Internet.

The Bunker works with over 150 clients, large and small. Our clients are Financial Services Organisations, technology companies, local government and other regulated businesses that value a premium service built around security.

Our service is proactive, high quality, sometimes innovative, but always practical, responsive and secure. We never forget the enormous trust our clients vest in us. As an organisation we understand that our success relies upon our reputation and our reputation is earned by continuing to fulfil this trust and afford peace of mind.