The Bunker cares about your business, treating your infrastructure like our own. With great customer service, responsive SLAs and incident response, we provide proactive consulting and a personalised approach. Customers come to us because they know their data will be highly available and secure, and when due diligence is performed they will always be compliant.
We offer multiple touchpoints for every customer.
An experienced team with a breadth and depth of industry knowledge across different verticals and technologies, your dedicated account manager handles your day to day communications and contracts.
Specialists in customer critical issues, your personal tech champion will get your systems up and running and performing better, as well as making recommendations and enhancements
Your dedicated contact will provide reporting and regular updates regarding status and performance
C-Suite access offers the opportunity to talk to the business at a B2B level, not just the technical side of operations
The service desk team handle all incidents, service requests and communicate with the customers. From managing and monitoring network devices, performing systems operations, optimising databases, running vulnerability scans to physically plugging in cables, The Bunker Service desk is available 24/7/365.
We understand every project is unique, which is why all our clients have their own dedicated Project Manager to support the effective delivery of your project – every time.
With over 20 years experience in delivering ultra secure projects, our Project Managers identify, mitigate and manage the risk and subsequent roll out of each individual project, so you can focus on your core business, confident that your project will be expertly managed to deliver on-time, on-budget results.
We take time to understand your project objectives and work with you to from concept to completion to proactively plan, design, deliver and manage bespoke projects tailored to your business requirements. With our hands on, personal approach, we ensure you remain regularly informed of progress, updates and developments.
Our project management team follow PRINCE2 methodology for effective project management and can also accommodate many other agile methodologies.
Typical projects include:
Our Professional Services offer a range of powerful services designed to help customers plan, design, implement, operate and manage the right technologies to improve the way they do business.
These solutions and services help our clients address business needs by using technology as a flexible resource that is cost effective, compliant and secure by design.
Our team of experts will help you determine where you are now, define where you want to be and recommend how to get there with the minimum of risk. Whether it’s a transformation or Hybridisation project, migration and consolidation project, physical to virtual transformation, or a disaster recovery planning and implementation, our professional services teams work with you every step of the way to deliver positive business outcomes.
In addition to the best security credentials in the business, we have the expertise to construct bespoke platforms tailored to your business requirements. All projects are run through our PMO and all of our project managers are PRINCE2 trained and apply The Bunker Protocol™ at every stage. With over 20 years experience, our skill set extends across the whole IT spectrum from strategy and procurement to deployment.