Ultra Secure, cost efficient and compliant Service Desk solution

The service desk function is no longer about simply logging incidents. Today’s service desk needs to be proactive as well as reactive. Here at The Bunker, we do far more than just resolve issues. Our service desk integrates people, products and processes for extensive monitoring, rapid incident resolution and improved end-user productivity to deliver optimal service quality and real results.

The Challenge

Many businesses successfully operate their own service desk during core business hours to manage internal IT, but can struggle to provide the same services out of hours, with peak periods, unexpected sick leave and holidays all having an impact. Moreover, in this “always on,” digital environment, end users are placing high demands and expecting a 24-hour service, where any issue can be submitted and rapidly resolved at whatever time of day or night but providing this out of hours 24/7 service can be both complex and costly.

Typically reluctant to hire temporary staff during these short staffed periods as it’s either too short notice, too expensive or simply too risky, many companies find themselves challenged to offer a satisfactory service desk at certain times during the year where all too quickly, problems with platforms, applications or infrastructure can disrupt entire processes across the business.

Our Ultra Secure Solution

Our multi-skilled team can complement your own internal resources by providing extended hours of operation, negating the need to employ a shift team to offer a 24/7/365 service. Following a consulting process to scope out your needs The Bunker can take over at an agreed time, or even just as holiday cover, to manage escalation and any end user issues in the absence of your in-house IT team so you can focus on what you do best.

The service desk function is no longer about simply logging incidents. Today’s service desk needs to be proactive as well as reactive and with a team of highly trained staff, we offer 3 levels of service desk support:

1) Business hours service – acting as an extension to your own team during business hours

2) Out of hours service – available 24/7/365 solving issues for users working outside of core hours

3) A combination of both Business hours and Out of hours Service

Benefits of the Service

  • Cost reduction and improved productivity
  • Control and management reports
  • Faster resolution
  • Customisable service options
  • Superior end user experience
  • 24/7/365 dedicated technical support
  • Access to skilled experts
  • Robust Operating Procedures

Results and Benefits of The Bunker's Outsourced Service Desk

With outsourced technical support, The Bunker’s customers remain confident they can offer cost efficient, comprehensive and compliant IT support to their end users, at whatever time of day or night.

From a simple break-fix during office hours, or a 2 Factor Authentication or Password resetting at 1am, to end-to-end support capabilities, our world-class, customisable service desk offers premium technical support so you can focus on what you do best managing your core business while we support your IT needs.

Results and Benefits of The Bunker's Outsourced Service Desk

With outsourced technical support, The Bunker’s customers remain confident they can offer cost efficient, comprehensive and compliant IT support to their end users, at whatever time of day or night.

From a simple break-fix during office hours, or a 2 Factor Authentication or Password resetting at 1am, to end-to-end support capabilities, our world-class, customisable service desk offers premium technical support so you can focus on what you do best managing your core business while we support your IT needs.