The Bunker cares about your business, treating your infrastructure like our own. With great customer service, responsive SLAs and incident response, we provide proactive consulting and a personalised approach. Customers come to us because they know their data will be highly available and secure, and when due diligence is performed they will always be compliant.
We offer multiple touchpoints for every customer:
An experienced team with a breadth and depth of industry knowledge across different verticals and technologies, your dedicated account manager handles your day to day communications and contracts.
Specialists in customer critical issues, your personal tech champion will get your systems up and running and performing better, as well as making recommendations and enhancements
Your dedicated contact will provide reporting and regular updates regarding status and performance
C-Suite access offers the opportunity to talk to the business at a B2B level, not just the technical side of operations
The service desk team handle all incidents, service requests and communicate with the customers. From managing and monitoring network devices, performing systems operations, optimising databases, running vulnerability scans to physically plugging in cables, The Bunker Service desk is available 24/7/365.